About Hyper

Hyper is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators, demonstrating our commitment to leveraging technology for critical public services. As we continue to innovate in the government technology sector, we're looking for an exceptional person to join our mission-driven team.

Position Overview

We are seeking Founding Account Executives to join our team of experts in Voice AI Agents. In this role, you’ll own the full sales cycle, drive pipeline growth, and collaborate with our founders to shape our go-to-market strategy. You’ll source new leads, build client relationships, and represent our company at industry events with support from Hyper’s CEO. As a founding team member, you’ll develop sales strategies, lead impactful demos, and influence product direction while driving the adoption of our AI solutions for emergency services.

Key Responsibilities

• Pipeline Development:

  Source and qualify leads through research, outbound calls, and leveraging conferences and industry events to build a strong sales pipeline
• End-to-End Sales Ownership:

  Manage the entire sales process from initial outreach to closing deals, ensuring a seamless experience for prospective clients
• Sales Strategy Execution:

  Develop and execute tailored sales strategies to drive growth and achieve revenue targets
• Demo Leadership:

  Lead compelling product demonstrations and presentations that showcase the value of our AI solutions to potential clients
• Collaboration with Founders and Teams:

  Work closely with the founders, product, and engineering teams to align client needs with our technical capabilities and product roadmap

• Client Relationship Building:

  Build and maintain strong relationships with clients, serving as a trusted advisor to understand and address their needs

• Event Representation:

  Represent the company at industry events and conferences, actively engaging with potential clients to drive new business opportunities

Qualifications

• 3+ years of software sales experience
• Strong background in running complex, enterprise sales cycles
• Proven ability to exceed sales quotas and drive significant revenue growth
• Comfort with understanding and explaining technical products, particularly in industries like AI, SaaS or voice processing
• Excellent problem-solving skills with an emphasis on pragmatic solutions that ensure a win/win situation for Hyper and its prospects
• Ability to work autonomously while collaborating effectively in a remote environment
• Demonstrated adaptability and resilience for a dynamic startup environment

Bonus Points

• Experience in early-stage startups
• Experience as a founding sales hire
• Experience with government and/or public safety
• An entrepreneurial mindset

About You

• You’re driven to make a meaningful impact: using your sales skills to improve critical public services that our friends, families, and communities rely upon
• You thrive in a fast-paced, high-impact environment, and can wrangle the ambiguity that comes with a startup environment
• You're excited about working with cutting-edge AI and audio-processing technologies
• You're comfortable wearing multiple hats and take pride in your work
• You have a proven track record of meeting quotas and delivering results

Hyper's Offer

• Ground-floor opportunity to shape the future of AI in government and make a difference in the community in which you live
• Significant autonomy and influence over our sales strategy and product
• Competitive salary and equity package designed to align you with the success of a company led by experienced founders with multiple successful exits
• Work with a small, focused team where your contributions have an immediate impact
• Fully remote work environment, open to candidates based in North America who can work on Eastern hours
• Hyper is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

How to Apply

Send your resume to apply@callhyper.com with the subject line "Founding Account Executive"

About Hyper

Hyper is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators, demonstrating our commitment to leveraging technology for critical public services. As we continue to innovate in the government technology sector, we're looking for an exceptional person to join our mission-driven team.

Position Overview

We are seeking a 911 Services Manager to join our team of experts in deploying innovative Voice AI solutions for public safety answering points. In this role, you will lead end-to-end implementation projects that seamlessly integrate our cutting-edge technology into public safety operations, while managing a dynamic portfolio of client relationships supporting pre-sales, implementation, and account growth. You’ll collaborate with key public safety stakeholders, coordinate cross-functional teams, and ensure our solution exceeds operational expectations.

As a critical team member, you will drive strategic client engagement and project execution, monitor system performance, and continuously refine our implementation processes. Your efforts will directly support our mission to enhance emergency response capabilities and improve community safety, all while working closely with our leadership to shape the future of public safety communications.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't feel that you meet every requirement, we encourage you to apply. We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

Key Responsibilities

• Implementation Project Leadership:
  Oversee end-to-end implementation projects for public safety agencies, ensuring smooth integration of our AI solution into existing systems.
• Client Portfolio Management:
  Serve as the primary point of contact for a portfolio of public safety clients, providing ongoing support and fostering long-term relationships after project completion.
• Strategic Engagement Execution:
  Develop and execute tailored engagement strategies that enhance operational efficiency and drive continuous improvement within public safety organizations.
• Training and Support Facilitation:
  Lead training sessions and provide expert guidance to ensure clients fully adopt and maximize the benefits of our innovative technology.
• Cross-Functional Collaboration:
  Work closely with product, engineering, and support teams to align roadmap deliverables with client needs and optimize system performance.
• Performance Monitoring and Reporting:
  Track implementation progress and client satisfaction, delivering actionable insights and recommendations to enhance service delivery.

Qualifications

• 3+ years of project implementation, client engagement or account management
• Proven track record of managing complex implementation projects
• Comfort with learning, understanding and explaining technical products, particularly in industries like AI, SaaS or voice processing
• Excellent problem-solving skills with an emphasis on pragmatic solutions that ensure a win/win situation for Hyper and its clients
• Ability to work autonomously while collaborating effectively in a remote environment
• Demonstrated adaptability and resilience for a dynamic startup environment

Bonus Points

• Experience as a public safety dispatcher/telecommunicator
• An entrepreneurial mindset
• A desire to learn about artificial intelligence
• Experience in prompt engineering

About You

• You’re driven to make a meaningful impact: using your skills to improve critical public services that our friends, families, and communities rely upon
• You thrive in a fast-paced, high-impact environment, and can wrangle the ambiguity that comes with a startup environment
• You're excited about working with cutting-edge AI and audio-processing technologies
• You're comfortable wearing multiple hats and take pride in your work
• Client satisfaction is your number one priority
• Eager to learn about AI technologies and how they can be used to transform public safety operations

Hyper's Offer

• Ground-floor opportunity to shape the future of AI in government and make a difference in the community in which you live
• Significant autonomy and influence over our implementation process and product
• Competitive salary and equity package designed to align you with the success of a company led by experienced founders with multiple successful exits
• Work with a small, focused team where your contributions have an immediate impact
• Fully remote work environment, open to candidates based in North America who can work on Eastern hours
• Hyper is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

How to Apply

Send your resume to apply@callhyper.com with the subject line "911 Services Manager"

About Hyper

Hyper is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators, demonstrating our commitment to leveraging technology for critical public services. As we continue to innovate in the government technology sector, we're looking for an exceptional person to join our mission-driven team.

Position Overview

We are seeking a Solutions Engineer to join our team as a critical bridge between our customers and our product development efforts. In this role, you'll work directly with customers to understand their technical requirements, showcase our product offering, and ensure successful implementation for emergency services customers. You'll be the technical face of Hyper, solving complex integration challenges while helping shape our product roadmap based on real customer needs.

Key Responsibilities

• Support the pre-sales process by understanding customer technical needs, existing systems, and processes
• Conduct compelling product demonstrations tailored to customer-specific use cases
• Answer technical questions about features and IT integration/implementation requirements
• Collaborate with sales teams to develop technical solutions that address customer requirements
• Lead product implementation as a product specialist, configuring solutions to meet client needs
• Serve as a key connection point between customers and the product/engineering teams
• Document and communicate customer bugs, feedback, and feature requests to improve the product
• Perform quality assurance (QA) testing of new features and updates
• Support Hyper’s 24x7 Operations and Incident Response
• Develop and maintain technical documentation for customer onboarding and product usage
• Stay current with industry trends in emergency services technology and AI applications

Technical Skills

• Customer-facing technical roles in B2B SaaS environments
• Product demonstration and technical presentation skills
• Understanding of API integrations and system architecture
• Basic knowledge of SQL and database concepts
• Cloud platforms (Azure, AWS, GCP)
• Technical troubleshooting and problem-solving
• Configuration/customization of SaaS products in enterprise environments
• AI and LLM technologies
• We value diverse technical experiences; while we list key skills, experience with similar technologies and a willingness to learn and adapt is just as valuable

Qualifications

• 3+ years of experience in solutions engineering, technical consulting, or customer success engineering
• Strong technical background with demonstrated ability to understand complex systems
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences
• Problem-solving mindset with an emphasis on customer satisfaction
• Ability to work independently while collaborating effectively in a remote environment
• Demonstrated adaptability and resilience for a dynamic startup environment
• Passion for using technology to solve critical real-world problems

Bonus Points

• Experience with voice/audio processing technologies
• Knowledge of emergency services or public safety technology
• Understanding of Telephony (PSTN, SIP, PBX)
• Experience with CRM systems and customer lifecycle management
• Experience working in small, fast-paced teams

About You

• You're driven to make a meaningful impact: using technology to improve critical public services that our friends, families, and community relies on
• You thrive in a fast-paced, high-impact environment, and can wrangle the ambiguity that comes in a startup environment
• You're excited about working with cutting-edge AI technologies
• You're comfortable wearing multiple hats and taking ownership of customer relationships from sales through implementation
• You have excellent interpersonal skills and enjoy building relationships with customers and internal teams
• You're naturally curious and enjoy learning about customer workflows to identify how our technology can best solve their problems

Hyper's Offer

• Ground-floor opportunity to shape the future of AI in government and making a difference in community you live in
• Significant influence over our customer implementation processes and product roadmap
• Competitive salary and equity package designed to align you with the success of a company led by experienced founders with multiple successful exits
• Work with a small, focused team where your contributions have immediate impact
• Fully remote work environment, open to candidates based in Canada who can work either Pacific or Eastern hours
• Hyper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

How to Apply

Send your resume to apply@callhyper.com with the subject line "Solutions Engineer"