About the Role

We’re looking for a Software Engineer to join the AI Agent Platform team behind Hyper’s emergency response products (Motorola Solutions recently acquired Hyper).
‍

You’ll work alongside experienced engineers across real-time AI pipelines, telephony, backend infrastructure, and product surfaces. You’ll help influence architecture, build core product features, and shape how our team uses AI agents to move faster without compromising reliability, security, or product quality. We encourage engineers to use AI agents in their own work. But because this is mission-critical software, humans still own quality, judgment, and what ships.

What You'll Do

• Build real-time voice AI features for emergency response workflows.
  Design and operate LLM-powered systems that support human 911 telecommunicators.
• Own features across the stack, from backend services and AI pipelines to frontend interfaces and internal tools.
• Work on low-latency audio processing, streaming systems, telephony integrations, and human-in-the-loop AI workflows.
• Help integrate speech models, LLMs, and emerging AI technologies into production systems.
• Build strong habits around tests, code review, observability, and security from day one.
• Help write and improve evaluation, testing, and observability for AI-assisted systems.
• Participate in on-call responsibilities (with support and shadow rotations to start), backed by clear runbooks and blameless post-incident reviews.
• Ask questions, dig into how things work, and bring fresh perspectives to the team.

You Might Be a Fit If You

• Are curious about working across backend, infrastructure, AI, and product, even if you haven’t done it all yet.
• Use AI tools daily, but you do not confuse speed with quality.
• Care about quality — you write tests, read documentation, and try to understand a system before you change it.
• Take feedback well and act on it.
• Have strong product instincts and care about the humans using what you build.
• Thrive in a small, fast-moving team where you’ll have real ownership early — and you’re comfortable asking for help.
• Want to work on AI systems that matter beyond demos.

Relevant Experience

We don’t expect you to have shipped production systems. We care most about engineering fundamentals, learning velocity, curiosity, and how you think. Coursework, internships, research, and personal projects all count.

‍

Relevant exposure may include:

‍

• Projects involving LLMs, AI agents, AI pipelines, RAG systems, evals, or prompt test harnesses.
• Speech-to-Text, Text-to-Speech, Voice Activity Detection, endpointing, interruption handling, noise filtering, diarization, or audio streaming.
• Telephony and voice infrastructure, including PSTN, SIP trunking, PBX, and call routing.
• Real-time communication systems using WebRTC, WebSockets, RTP/SRTP, media streaming, or low-latency audio transport.
• Programming in Elixir, Go, Python, Rust, or similar languages.
• Familiarity with PostgreSQL or relational data modeling.
• Exposure to cloud infrastructure on AWS, Azure, or GCP
• Docker, Kubernetes, or similar deployment environments.
• Internships or co-ops in software engineering, infrastructure, or AI/ML roles.

You do not need experience in all of these areas. Most successful candidates will have experience in a few and curiosity to learn the rest.

How We Interview

Our process is designed to be fast, transparent, and reflective of the actual work.
‍

Expect four stages over roughly two to three weeks:

‍

• Intro conversation with our recruiter to talk through your background, what you're looking for, and what we're building.
• Technical conversation focused on project you've built, tradeoffs you've made, and how you approach ambiguous problems.
• Practical exercise, either a short take-home or a paired working session on a realistic problem. You're welcome to use AI tools; we're more interested in how you scope, verify, and reason about the output than in raw typing speed.
• Team interviews covering architecture, product judgment, and a conversation with Hyper’s leadership team.

We aim to make a decision within a week of the final stage.

How to Apply

Send your resume to apply@callhyper.com with the subject line "Software Engineer"

About Hyper

Hyper is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators, demonstrating our commitment to leveraging technology for critical public services. As we continue to innovate in the government technology sector, we're looking for an exceptional person to join our mission-driven team.

Position Overview

We are seeking a Head of Engineering to join our team of experts in Voice AI Agents. As the technical leader, you will define and execute our engineering vision, set the architectural direction, and ensure our platform is robust, secure, and scalable. You'll oversee critical aspects such as real-time AI integration, infrastructure, compliance, and engineering excellence. This role requires a hands-on approach to technical leadership and strategic thinking in a mission-critical domain.

Key Responsibilities

• Own the technical vision and architecture for our Agentic AI platform, ensuring scalability, reliability, and security
• Lead our LLMOps pipelines, establishing best practices for prompt management, training data management, training and fine-tuning task-specific LLMs, evaluation workflows, model deployment, and monitoring
• Own our DevOps and infrastructure practices to maintain 24x7 reliability and support high-availability, mission-critical operations
• Shape and drive our security and privacy strategy, proactively embedding best practices throughout the development lifecycle and ensuring compliance with standards such as SOC 2, ISO 27001, and NIST
• Conduct rigorous code reviews and mentor the team in technical decision-making and engineering best practices
• Drive a culture of observability, proactive incident management, and rapid issue resolution
• Recruit, mentor, and grow an exceptional engineering team (currently 5 engineers), fostering a strong engineering culture and commitment to continuous learning

Technical Skills

• Architecting and scaling web applications using Python frameworks (Django, Flask, FastAPI) with supporting technologies like Redis, Celery, and load balancers
• Concurrent/real-time programming using languages such as Elixir, Go, or similar
• LLMs and AI technologies (LangChain, Cohere, OpenAI, Anthropic, LLaMA)
• Speech and audio processing
• Relational databases (PostgreSQL) and vector databases (Pinecone, Qdrant, Chroma).
• Containerization (Docker or Kubernetes) and cloud infrastructure management (AWS, Azure, GCP)
• Infrastructure-as-code (Terraform), observability platforms (metrics, tracing, logging), and CI/CD tools
• Understanding of secure software development lifecycles and compliance standards (SOC 2, ISO 27001, NIST)
• We value diverse technical experiences; while we list key skills, experience with similar technologies and a willingness to learn and adapt is just as valuable

Qualifications

• 8+ years of professional engineering experience, including at least 3 years in a leadership or senior technical role
• Proven track record of leading technical teams and making strategic architectural decisions in high-growth startup environments
• Hands-on experience designing and scaling real-time voice and AI systems
• Exceptional problem-solving skills, able to provide pragmatic and scalable solutions in complex scenarios
• Proven ability to clearly communicate and align technical vision and strategies with stakeholders including founders, executives, investors, and key customers
• Passionate about public safety and using technology to create meaningful real-world impact

Bonus Points

• Familiarity with telephony systems and protocols (PSTN, SIP, PBX)
• Experience with WebRTC, voice/audio processing algorithms (STT, TTS, VAD, Noise Filtering)
• Prior experience working in public safety, emergency response, or mission-critical applications
• Previous startup experience, especially at the Seed or Series A stage

About You

• You’re driven to make a meaningful impact: using technology to improve critical public services that our friends, families, and communities rely on
• You thrive in a fast-paced, high-impact startup environment and can wrangle ambiguity
• You're excited about working with cutting-edge AI and audio processing technologies
• You're comfortable wearing multiple hats and taking ownership of features from conception to launch
• You have a proven track record of delivering robust, scalable solutions

Hyper's Offer

• Ground-floor opportunity to shape the future of AI in government and make a difference in the community you live in
• Significant technical autonomy and influence over our technology stack and architecture
• Competitive salary and equity package designed to align you with the success of a company led by experienced founders with multiple successful exits
• Work with a small, focused team where your contributions have immediate impact
• Fully remote work environment, open to candidates in US/Canada who can work either Pacific or Eastern hours
• Hyper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

How to Apply

Send your resume to apply@callhyper.com with the subject line "Head of Engineering"

About Hyper

Hyper is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators, demonstrating our commitment to leveraging technology for critical public services. As we continue to innovate in the government technology sector, we're looking for an exceptional person to join our mission-driven team.

Position Overview

We are seeking Founding Account Executives to join our team of experts in Voice AI Agents. In this role, you’ll own the full sales cycle, drive pipeline growth, and collaborate with our founders to shape our go-to-market strategy. You’ll source new leads, build client relationships, and represent our company at industry events with support from Hyper’s CEO. As a founding team member, you’ll develop sales strategies, lead impactful demos, and influence product direction while driving the adoption of our AI solutions for emergency services.

Key Responsibilities

• Pipeline Development:

  Source and qualify leads through research, outbound calls, and leveraging conferences and industry events to build a strong sales pipeline
• End-to-End Sales Ownership:

  Manage the entire sales process from initial outreach to closing deals, ensuring a seamless experience for prospective clients
• Sales Strategy Execution:

  Develop and execute tailored sales strategies to drive growth and achieve revenue targets
• Demo Leadership:

  Lead compelling product demonstrations and presentations that showcase the value of our AI solutions to potential clients
• Collaboration with Founders and Teams:

  Work closely with the founders, product, and engineering teams to align client needs with our technical capabilities and product roadmap

• Client Relationship Building:

  Build and maintain strong relationships with clients, serving as a trusted advisor to understand and address their needs

• Event Representation:

  Represent the company at industry events and conferences, actively engaging with potential clients to drive new business opportunities

Qualifications

• 3+ years of software sales experience
• Strong background in running complex, enterprise sales cycles
• Proven ability to exceed sales quotas and drive significant revenue growth
• Comfort with understanding and explaining technical products, particularly in industries like AI, SaaS or voice processing
• Excellent problem-solving skills with an emphasis on pragmatic solutions that ensure a win/win situation for Hyper and its prospects
• Ability to work autonomously while collaborating effectively in a remote environment
• Demonstrated adaptability and resilience for a dynamic startup environment

Bonus Points

• Experience in early-stage startups
• Experience as a founding sales hire
• Experience with government and/or public safety
• An entrepreneurial mindset

About You

• You’re driven to make a meaningful impact: using your sales skills to improve critical public services that our friends, families, and communities rely upon
• You thrive in a fast-paced, high-impact environment, and can wrangle the ambiguity that comes with a startup environment
• You're excited about working with cutting-edge AI and audio-processing technologies
• You're comfortable wearing multiple hats and take pride in your work
• You have a proven track record of meeting quotas and delivering results

Hyper's Offer

• Ground-floor opportunity to shape the future of AI in government and make a difference in the community in which you live
• Significant autonomy and influence over our sales strategy and product
• Competitive salary and equity package designed to align you with the success of a company led by experienced founders with multiple successful exits
• Work with a small, focused team where your contributions have an immediate impact
• Fully remote work environment, open to candidates based in North America who can work on Eastern hours
• Hyper is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

How to Apply

Send your resume to apply@callhyper.com with the subject line "Founding Account Executive"

About Hyper

Hyper is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators, demonstrating our commitment to leveraging technology for critical public services. As we continue to innovate in the government technology sector, we're looking for an exceptional person to join our mission-driven team.

Position Overview

We are seeking a 911 Services Manager to join our team of experts in deploying innovative Voice AI solutions for public safety answering points. In this role, you will lead end-to-end implementation projects that seamlessly integrate our cutting-edge technology into public safety operations, while managing a dynamic portfolio of client relationships supporting pre-sales, implementation, and account growth. You’ll collaborate with key public safety stakeholders, coordinate cross-functional teams, and ensure our solution exceeds operational expectations.

As a critical team member, you will drive strategic client engagement and project execution, monitor system performance, and continuously refine our implementation processes. Your efforts will directly support our mission to enhance emergency response capabilities and improve community safety, all while working closely with our leadership to shape the future of public safety communications.

At this point, we hope you're feeling excited about the job description you're reading. Even if you don't feel that you meet every requirement, we encourage you to apply. We are eager to meet people who believe in our mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

Key Responsibilities

• Implementation Project Leadership:
  Oversee end-to-end implementation projects for public safety agencies, ensuring smooth integration of our AI solution into existing systems.
• Client Portfolio Management:
  Serve as the primary point of contact for a portfolio of public safety clients, providing ongoing support and fostering long-term relationships after project completion.
• Strategic Engagement Execution:
  Develop and execute tailored engagement strategies that enhance operational efficiency and drive continuous improvement within public safety organizations.
• Training and Support Facilitation:
  Lead training sessions and provide expert guidance to ensure clients fully adopt and maximize the benefits of our innovative technology.
• Cross-Functional Collaboration:
  Work closely with product, engineering, and support teams to align roadmap deliverables with client needs and optimize system performance.
• Performance Monitoring and Reporting:
  Track implementation progress and client satisfaction, delivering actionable insights and recommendations to enhance service delivery.

Qualifications

• 3+ years of project implementation, client engagement or account management
• Proven track record of managing complex implementation projects
• Comfort with learning, understanding and explaining technical products, particularly in industries like AI, SaaS or voice processing
• Excellent problem-solving skills with an emphasis on pragmatic solutions that ensure a win/win situation for Hyper and its clients
• Ability to work autonomously while collaborating effectively in a remote environment
• Demonstrated adaptability and resilience for a dynamic startup environment

Bonus Points

• Experience as a public safety dispatcher/telecommunicator
• An entrepreneurial mindset
• A desire to learn about artificial intelligence
• Experience in prompt engineering

About You

• You’re driven to make a meaningful impact: using your skills to improve critical public services that our friends, families, and communities rely upon
• You thrive in a fast-paced, high-impact environment, and can wrangle the ambiguity that comes with a startup environment
• You're excited about working with cutting-edge AI and audio-processing technologies
• You're comfortable wearing multiple hats and take pride in your work
• Client satisfaction is your number one priority
• Eager to learn about AI technologies and how they can be used to transform public safety operations

Hyper's Offer

• Ground-floor opportunity to shape the future of AI in government and make a difference in the community in which you live
• Significant autonomy and influence over our implementation process and product
• Competitive salary and equity package designed to align you with the success of a company led by experienced founders with multiple successful exits
• Work with a small, focused team where your contributions have an immediate impact
• Fully remote work environment, open to candidates based in North America who can work on Eastern hours
• Hyper is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

How to Apply

Send your resume to apply@callhyper.com with the subject line "911 Services Manager"

About Hyper

Hyper is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators, demonstrating our commitment to leveraging technology for critical public services. As we continue to innovate in the government technology sector, we're looking for an exceptional person to join our mission-driven team.

Position Overview

We are seeking a Solutions Engineer to join our team as a critical bridge between our customers and our product development efforts. In this role, you'll work directly with customers to understand their technical requirements, showcase our product offering, and ensure successful implementation for emergency services customers. You'll be the technical face of Hyper, solving complex integration challenges while helping shape our product roadmap based on real customer needs.

Key Responsibilities

• Support the pre-sales process by understanding customer technical needs, existing systems, and processes
• Conduct compelling product demonstrations tailored to customer-specific use cases
• Answer technical questions about features and IT integration/implementation requirements
• Collaborate with sales teams to develop technical solutions that address customer requirements
• Lead product implementation as a product specialist, configuring solutions to meet client needs
• Serve as a key connection point between customers and the product/engineering teams
• Document and communicate customer bugs, feedback, and feature requests to improve the product
• Perform quality assurance (QA) testing of new features and updates
• Support Hyper’s 24x7 Operations and Incident Response
• Develop and maintain technical documentation for customer onboarding and product usage
• Stay current with industry trends in emergency services technology and AI applications

Technical Skills

• Customer-facing technical roles in B2B SaaS environments
• Product demonstration and technical presentation skills
• Understanding of API integrations and system architecture
• Basic knowledge of SQL and database concepts
• Cloud platforms (Azure, AWS, GCP)
• Technical troubleshooting and problem-solving
• Configuration/customization of SaaS products in enterprise environments
• AI and LLM technologies
• We value diverse technical experiences; while we list key skills, experience with similar technologies and a willingness to learn and adapt is just as valuable

Qualifications

• 3+ years of experience in solutions engineering, technical consulting, or customer success engineering
• Strong technical background with demonstrated ability to understand complex systems
• Excellent communication skills with the ability to explain technical concepts to non-technical audiences
• Problem-solving mindset with an emphasis on customer satisfaction
• Ability to work independently while collaborating effectively in a remote environment
• Demonstrated adaptability and resilience for a dynamic startup environment
• Passion for using technology to solve critical real-world problems

Bonus Points

• Experience with voice/audio processing technologies
• Knowledge of emergency services or public safety technology
• Understanding of Telephony (PSTN, SIP, PBX)
• Experience with CRM systems and customer lifecycle management
• Experience working in small, fast-paced teams

About You

• You're driven to make a meaningful impact: using technology to improve critical public services that our friends, families, and community relies on
• You thrive in a fast-paced, high-impact environment, and can wrangle the ambiguity that comes in a startup environment
• You're excited about working with cutting-edge AI technologies
• You're comfortable wearing multiple hats and taking ownership of customer relationships from sales through implementation
• You have excellent interpersonal skills and enjoy building relationships with customers and internal teams
• You're naturally curious and enjoy learning about customer workflows to identify how our technology can best solve their problems

How to Apply

Send your resume to apply@callhyper.com with the subject line "Solutions Engineer"

About Hyper

Hyper is revolutionizing emergency response systems through cutting-edge AI technologies. Our first product is reducing 911 wait times by alleviating administrative work from highly trained 911 telecommunicators, demonstrating our commitment to leveraging technology for critical public services. As we continue to innovate in the government technology sector, we're looking for an exceptional person to join our mission-driven team.

Position Overview

As our first AI Quality Engineer, you will own the QA strategy and results end-to-end across web applications and AI-powered voice experiences. You will set quality bars, choose tools, implement frameworks, and be accountable for release readiness and production quality signals. You'll tackle unique challenges like evaluating AI performance in high-stakes scenarios, building test frameworks for non-deterministic systems, and ensuring safety across hundreds of conversational edge cases.

Key Responsibilities

AI & Prompt QA

• Test and validate AI-generated outputs for accuracy, safety, consistency, and appropriateness
• Review and evaluate AI prompt completions, especially in edge cases (e.g., language barriers, sensitive topics, or ambiguous caller intent)
• Help design and maintain evaluation rubrics and scoring systems for LLM responses.
• Collaborate with engineers and product managers to label datasets, iterate on prompts, and improve responses
• Define pass/fail gates for AI features and own “ship/no-ship” quality signals

Product & System QA

• Own exploratory and scenario-based manual testing across web and voice flows
• Execute regression/feature tests; verify behavior across integration, staging, production
• Identify, document, and drive resolution of defects (especially human-AI interaction failures)
• Create and maintain concise test charters/checklists for high-risk user journeys

QA Infrastructure & Ownership

• Define and evolve quality assurance protocols tailored to multi-tenant, AI-driven, real-time systems
• Continuously raise the bar with data-driven improvements to process and product
• Evaluate and integrate tooling (custom-built, open-source, or commercial) for:
  
  • Web test automation
  • Call simulation and logging review
  • AI evaluation harnesses and dashboards

Qualifications

• 3+ years of experience in Quality Assurance (manual and automation), preferably in a SaaS or AI-first company
• Proven ownership mindset: you have led QA strategy or frameworks, not just executed test cases
• Hands-on automation experience: you’ve built/maintained suites and CI wiring (Cypress/Playwright or similar)
• AI QA learning drive: self-directed curiosity and practice in LLM evaluation, prompt testing, or voice/ASR
• Exceptional written communication (crisp bug reports, eval feedback, and test docs)

Bonus Points

• Experience testing LLM/AI applications or conversational interfaces
• Familiarity with speech-to-text, text-to-speech, or telephony systems
• Exposure to compliance-heavy domains (SOC 2, HIPAA, CJIS, etc)

About You

• You're driven to make a meaningful impact: using technology to improve critical public services that our friends, families, and communities rely on
• You have a proven track record of delivering robust testing solutions that catch critical issues before they impact users
• You take initiative without waiting for tickets and are comfortable making decisions with incomplete info
• You’re energized by ambiguity and turn it into testable hypotheses, experiments, and shipped safeguards
• You own outcomes: fewer escaped defects, higher containment/TSR, faster releases, clearer quality signals

Hyper's Offer

• Ground-floor opportunity to shape the future of AI in government and making a difference in community you live in
• Significant technical autonomy and influence over our technology stack and architecture
• Competitive salary and equity package designed to align you with the success of a company led by experienced founders with multiple successful exits
• Work with a small, focused team where your contributions have immediate impact
• Fully remote work environment, open to candidates based in North America who can work either Pacific or Eastern hours
• Hyper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

How to Apply

Send your resume to apply@callhyper.com with the subject line "AI Quality Engineer"